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FAQ

You’ve Got Questions, We’ve Got Answers Carefully Reviewed By Our Lawyers.

Frequently Answered Answers

Product
Is Tailspin Jerky vegan friendly?

Our jerky is vegan friendly if by “friendly” you mean “hostile.” Actually, now that we think about it, the answer is “no.”

When can I get larger bags of Tailspin Jerky?

Unfortunately we don't offer bags larger than our standard 2 oz. We hope to introduce a 3.25 oz bag soon though, and shortly after that a 120 lbs pallet. Small steps. If you're interested, you can have recurring shipments sent to you so you never run out of Tailspin!

What are Nitrates and Nitrites, and why should I care about them?

Nitrates and Nitrites are frequently used by food manufacturers to add shelf life and improve color in cured meat products. Consumed in excess, they can form nitrosamines which can result in a variety of health concerns. For this reason, Tailspin Jerky doesn't use any Nitrates or Nitrites in our products.

Where is the Turkey Jerky? The Bison Jerky?

At this time, we are sticking to what we do best: beef. That's not to say there isn't some tasty turkey jerky or some bonkers bison jerky on the horizon. But all in good time. We aren't here to throw a bunch of different meat products at a wall and see what sticks. We work to ensure that every single one of our products is the pinnacle of taste. Keep checking back and subscribe to our newsletter to keep yourself informed on what's coming down the pipe!

What exactly does "Proudly Made in America" mean?

Our American bred cows are sired by bald eagles and birthed in George Washington’s childhood home. Beyond our cows and their impressive lineage, Tailspin is proud to operate in California.

I saw a 'Spinbox, where can I get one?

Our 'Spinboxes are exclusively for our corporate partners. Are you a company or employee interested in getting your hands on a 'Spinbox sampler for the office?  Head on over to our contact page and drop our sales team a line to let them know you are interested!

I saw some of your awesome gear, where I can get some?

At this time, gear is exclusively for employees and partners of Tailspin. Subscribe to our mailing list though and you'll be the first to know when we start selling our awesome swag to pay the bills!

Where's the Maple Currant jerky? The Orange Glazed Sriracha jerky? The Jambalaya Pastrami jerky?

We don't want you to have to swing and miss ten times to find the flavor you like. We are selling marinated dried meat. Sure, it can have a complex flavor profile but, at its core, jerky is pretty simple.  

We're more interested in having our jerky defined by its actual taste, rather than a grab bag of words we string together for a name. We firmly believe a simple product should be a simple choice, and a simple choice starts with a simple name. 

Orders
I live in a country not called the United States of America. Can I get my hands on some jerky?

We are sorry to say that at this time we do not offer to ship Tailspin Jerky abroad. You'll have to convince an American friend to kick their star-spangled ass into gear and assemble you a Tailspin care package stateside. If things get too desperate, drop us a line at sales@tailspinjerky.com and we can see if we can help you out. We here at Tailspin are always working to improve our country's foreign relations, so while your odds are slim, the right amount of groveling might just work.

My order was never delivered. What gives?

Check the tracking number provided via email with your order confirmation. If it is reported delivered, please consult your local carrier branch. If not, drop us a line at support@tailspinjerky.com and we'll see what we can do to help you out!

I just placed an order.  Did you receive my order?

You should receive an order confirmation within an hour of placing your it. If you don't get one, contact us at support@tailspinjerky.com and we will look into things for you!

What is your return policy?

You can find our Return Policy here. We only accept returns for damaged products at this time. Please contact us within two days of receipt of a damaged product for a return authorization number. That said, if you are unsatisfied with your delivery for any reason please let us know and we will see what we can do to make things right.

I just placed an order.  How long before I can expect it to ship?

All orders will ship within 2 business days. You will receive a shipping alert and a tracking number when your package is on its way!

My tracking number isn't working. What's going on?

Please allow up to 24 hours for tracking numbers to become active. There can sometimes be a slight lag between the time we ship your package and when the courier updates the tracking information.

I've submitted an order but I'd like to change it, what do I do?

Contact us immediately at support@tailspinjerky.com and we will see what we can do. If your order has already been confirmed, typically it is too late, but we will try our best to help you out.

Can you do special notes or gift wrapping on requests?

Sadly we don't offer this service at this time, but if you ask really nicely and keep your request simple you may be able to get a horrifically drawn picture.

General Questions
I contacted you via your contact form or email. How long until I can expect a response?

You should always get a response within 2 business days. We set our expectations low so there is room to over deliver!

My friend is a vegetarian and said that I shouldn't eat meat.

Well, my friend is the mayor of space and he says your friend is an idiot. Also, that’s not a question.

Where does Tailspin Jerky stand on political issues? What can I get needlessly upset about?

Whatever your beliefs are, we disagree with you vehemently.

How can I get my friends to stop eating my Tailspin Jerky?

The only real solution is to buy enough for everyone, you greedy bastard.

What am I doing with my life?

We ask the same question every day.

Eat jerky first, ask questions later.
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